With a Receipt (In Stores or Via Mail):
If your purchase at My Back Booster does not meet your satisfaction, you may return it within thirty days (30 days) of purchase. You may return the item to the My Back Booster store or by mail. If you want to return an item by mail, follow steps below:
- Call (702) 604-4448 or email us at firstname.lastname@example.org.
- We will prepare and provide a return shipping label via email.
- Print the return label and adhere it to your package.
- Drop-off the package at your nearest USPS location.
Without a Receipt (In Stores):
If you would like to return an item but do not have the receipt (packing slip or confirmation email), you will be required to present a valid photo ID (Acceptable forms of ID include Driver’s License, state-issued ID or Military ID). My Back Booster will make every attempt to assist in locating a receipt by offering receipt look-up for online or in-store purchases. For receipts located, returns will follow the Return with Receipt method.
The appropriate tax amount by item will be included with your refund. Original shipping and handling fees (if applicable) may be deducted from the value of your refund unless the return is a result of our error. Refunds will be issued in the same form as payment originally used for purchase except as specified below:
- Purchases made with a debit card will be refunded as cash.
- A Store Return Card will be issued for all purchases made using a gift card or gift receipt/purchases.
At this time we do not offer exchanges. If you would like to exchange a product, please return it using our returns process and then place a new order.